Frequently Asked Questions

Your opinion counts!
stou.com is dedicated to serving you better and appreciates all comments, suggestions, etc. Our goal is to provide you with excellent service and to ensure your complete satisfaction.

These are the following ways to give suggestions:

• Go to our Contact us Page and you will find an inquiry form. Fill the form and submit it.
• There is "leave a message" option on the bottom right side of our site. Click on that, a box will open. Fill it and click on send message.
• Contact on our Helpline number.

Our Corporate Office is located at the following address:

Sarvodaya Infotech Pvt. Ltd.
2nd Floor, Kamla Nagar, Jagadhri Road,
Near Telephone Exchange,
Yamunanagar, Haryana, India, 135001.

There are a number of options available to contact stou.com. Please visit Contact Us page for more details.
Alternatively, you can call at +91-8882-08-08-08 / 9996-40-17-32 or
Email at info@stou.com

The person who has registered with us can post truck on stou.com

Thousands of transporters, truck drivers, customers and other related entities use our internet portal for their load and truck posting needs. Here’s why:

- Free posting through web, phone, etc.
- Quick integration with your system at no cost
- Thousands of members looking for loads and trucks
- Avail most of the facilities for FREE

All your posts will be located on stou.com home page.

Thousands of transporters are registered with us. They are authorised to view the details of the person who load post. Through them truckers get the load.
stou.com does NOT participate in this transaction. We are just providing the platform to our users.

It depends upon the paying capacity of the user.

Search: Transporter, truck owner and customer can search loads & trucks on stou.com
View: Transporter, truck owner and customer who is registered with us only that one can view details on stou.com

To search/view loads, go to our site. Click on loadboard, you can search/view loads on stou.com
In the same way, you can view/ search the trucks on stou.com

It will depend upon the number of facilities you are availing for our services. According to that you will have to pay for it.

You can register on stou.com by simply clicking on the register button or by Register In case you still find it difficult, you can call our customer care at +91-8882-08-08-08. wWe will be happy to help you.

In order to login into your account, click on the login option which is located on top right site our site. The login page will open; enter your registered mobile number and password then click on sign in.

If you’ve forgotten your password, go to our login panel located on the right side of stou.com and click on the link called "Forgot password”. Enter the registered mobile number which is provided at the time of registration and we will email or sms your password immediately to the email address or mobile number we have on file for your account.

The most common reason why members are unable to log in is because they have entered an incorrect username and password. Please try again ensuring that you’re typing in the correct data. If you are still encountering problems, please contact us.

Your password can be changed by logging into your account. Simply click on change password, type in your old password, then type your new password and finally retype your new password. Click on submit to change the password

No, only the authorised person whose mobile number is registered or who is having the password can use the account.

To change your account information such as address, etc., please login to your account, click on edit, then edit the fields you wish to change/modify. Click on the "Submit" button to confirm.

As a registered user, you agree to Terms and Conditions and Privacy Policy set by the stou.com and Sarvodaya Infotech Pvt. Ltd.. If we find any breach of this agreement, misuse of the facility extended or unlawful activities, we may close your account. As a current policy, your account does not expire automatically. However, we may change the policies in future. You may contact Customer Care for further information.

As a current policy, your account does not expire automatically even if it is not used for a long time. However, we may change the policies in future. You may contact Customer Care for further information.

You cannot change your mobile number yourself. You have to inform us with a proper reason about it. Then, we will change your mobile number.

For uploading the photo, you have to follow the following steps:

• Login to your account at stou.com.
• There is an option of “profile picture” on the left site. Click on that option.
• A box will appear.
• Click on choose file option.
• Then, click on save button.

Your profile picture will be successfully uploaded.

We shall be sending verification code on your registered mobile number. You may use the same. Otherwise, you may call our customer care for further help.

All the communications related to your account and transactions shall be done to registered email addresses and mobile numbers. Invoices will be sent to registered email addresses. Sometimes, we ask you to verify the transactions through email or mobile communications. Hence both of these are critical.

Yes. For posting any classified, user needs to have registered account. For searching various postings and viewing posting details, User need not have any account.

stou.com makes their full effort to give its customers accurate information. You must acknowledge the fact that such information and material may contain inaccuracies or errors. We exclude any liability for such inaccuracies or errors to the maximum extent permitted by law.

This website is specially designed based on the requirements of transportation industry. Unlike other websites, we help customers in getting Load for return trips making each trip a profitable one. We are a customer centric organization and provide them with accurate information. Furthermore stou provides a complete package of services which make us distinct from our competitors.

We have the right to terminate temporary or permanent membership of any user for the following reasons:

• If it concludes that the user has provided any false information in connection with the member account or has engaged in fraudulent or illegal activities.
• The user breaches any provisions of the terms and conditions of use agreement and/or Agreement as per the web site.
• Unlawfully use another business’s name to post information or conduct business of any form.
• Any unauthorized access, use, modification, or control of the web site data base, network or related services.

If you wish to delete or close your account or account profile information altogether, please contact us at support@stou.com. An email will be sent to you to confirm that your personal information has been deleted.

Our website is taking the best security measures in place to protect the loss, misuse and alteration of the information under our control.

stou.com can be accessed through the internet. For best results we recommend using an UPDATED version of Internet Explorer, Firefox, Google Chrome or any other popular web browser.

Cookies are pieces of information which automatically get stored on a computer’s hard drive upon the use of the website. stou.com uses these cookies to enable the browser’s ability to track information provided to us by a user. Cookies do not contain any virus and are used for security and customization purposes.

stou.com is designed to work with most Web browsers, however it works best with Microsoft Internet Explorer.
For best results on stou.com we recommend you always use the latest version of your browser. In addition to improving your experience on stou.com, upgrading may also make browsing the rest of the internet faster and safer for you.

Yes, you can operate our site through your mobile phone. But you require the smart phone/android/ iPhone to operate it.

Go to the page of stou.com, you will find the terms of service at the bottom of the page. In the header of “Policy info”, you will find the Terms of service.

Go to the page of stou.com, you will find the terms of service at the bottom of the page. In the header of “Policy info”, you will find the Privacy policy.